Business management is the act of making sure that things get done – repeatedly and profitably. Many times, business leaders find themselves in a position where they have developed a team that seems to click well in a certain area of operations, only to have someone leave. Upon hiring someone new, that person will typically receive some sort of on-the-job training and is, trained by the other members of the team. Unfortunately, like the game “whispering down the lane” as the information is translated from one person to the next, some of it is lost, misinterpreted or just plain wrong.
Ultimately, this costs the company time, money and productivity. The solution is as simple as writing down how things are done.