The essential role of operations management in small business
As a small business owner, you recognize that there about a million things that you have to do every day, from the things that you have to do, the things that you would like to do and the fires that seem to present themselves at the most inopportune moment. It seems like managing one more thing is just going to put you into overload, or require that you take your eye off the ball.
When a business is in its early stages, typically the first few years, in terms of maximizing a return on investments – time, money, other resources – focusing on refining operations might be like a body builder that only focuses on his upper body…you end up building a top-heavy, inefficient business. (In the early stages of running a company, it is important to learn and be adaptable. Rigid operational policies will get in the way of that and make it more difficult to make changes.) This doesn’t mean that you will complete disregard operational management, but rather, your framework will be “squishy,” whereas a more mature business will have a more rigid framework in order to maintain the rigors of growth. Which is the point.