If you had to individually rate the performance of your staff on the following 1 – 5 scale, where would they fall?
1 = Extremely Poor Performance – Termination Probable
2 = Minimum Performance – Executes the basics of what’s required and nothing more
3 = Satisfactory Performance – Fulfills job requirements with a decent attitude
4 = Great Performance – Shows Initiative and helps out where needed
5 = Excellent Performance – Consistently goes above and beyond what’s required
I’ll bet most of your employees fall in the 3 range, and only a minor percentage of your staff fall in the 4 or 5 category. Am I right?
What would it be like if MOST of your staff were at a performance level of 4 and 5? How would your business function then? How would your customers benefit? How would your checkbook benefit?
Performance improvement doesn’t “just happen.” Someone has to initiate it – whether it be an individual employee investing in their own improvement program (typically hoping for a financial or promotional benefit) or the company investing in a leadership or organization-wide improvement program. Either way, it requires an awareness of what needs to be improved, a plan to guide expectations, an environment to lay the foundation for the best chance of success, and a willingness to invest in your staff to achieve the optimum performing business you’ve always hoped for.
The most successful companies recognize their leaders and staff must constantly be at the top of their game to be in a position to motivate others, make good decisions, and lead the company toward desired goals of profitability and service. This means making the right decisions with confidence and driving company vision without sacrificing values.
One of the best ways to ensure your staff are at the top of their game is to regularly invest in their professional growth through Leadership, Executive, and Team Coaching programs. Coaching programs are designed to develop your staff’s potential and improve their performance year after year. Other benefits often include improvements in the following areas:
- Conflict Management / Resolution
- Fostering Innovation
- Interpersonal Skills
- Job Satisfaction & Enjoyment
- Listening Skills
- Partnering Across Boundaries
- Self-Awareness / Self-Reflection
- Employee Alignment/Engagement
- Building Relationships
- Communication Skills
- Increased Accountability
- Building Team Morale / Team Retention
- Decision Making
- Delegating / Goal Setting
- Building Enthusiasm
- Stress Management
If you are wondering about the ROI of a leadership coaching program, Forbes Magazine noted the following:
“The commitment of corporate titans such as GE, Goldman Sachs and Google now sees spending on executive coaching in the US alone at more than $1billion per year. But whereas 20 years ago most coaching was a remedial effort aimed at poor performers, most coaching budgets today focus on developing high potential leaders. And what are they getting for their money?
Though the exact impact of coaching is notoriously hard to quantify, Marc Roudebush, CEO of Inspiring Workplace, points to a recent global survey of coaching clients by PriceWaterhouseCoopers and the Association Resource Center which concluded that the mean ROI for companies investing in coaching was 7 times the initial investment, with over a quarter reporting an ROI of 10 to 49 times. For Roudebush, who has worked with senior executives at companies as diverse as Google, Bacardi and HSBC, the reason for such large returns is clear: leaders cast a long shadow. “When they are able to walk their talk, people listen and are likely to follow suit, improving the levels of enthusiasm, trust, and team effectiveness throughout a team or organization.” 1
Coaching programs are also a great solution for the following situations:
- Developing high potential employees
- Fostering team development and productivity
- Promoting change and innovation
- Maintaining consistent professional growth within the leadership team
- Developing a manager’s ability to coach his/her team to higher performance
- Increasing retention from training programs and other professional development learning environments
The success of your business over the long-run depends on the people within it.
You can lead your company and hope they develop their performance year after year, or you can invest in a program that will ensure it happens.
It’s up to you – Your company’s future is in your hands.
Post Authored by Kris Cavanaugh Castro
Kris (Cavanaugh) Castro is the B.O.S.S. Coach and founder of ShiftTM Inc. She loves helping Business Owners and Executives Set Bold Goals and Secure Amazing Results to Successfully Thrive at Work and Home! Kris’ background includes over 20 years of experience training, mentoring, and coaching individuals and teams. As a certified ICF coach and expert strategist, Kris has an amazing ability to pull her clients through difficult challenges to remain on top of their game, enhance their professional performance, develop effective leadership skills, and produce more consistent results.
To learn more about individual, leadership or corporate coaching programs, or to review Shift Inc. products, go to www.ShiftBossCoach.com.
Aepiphanni is a Business Consultancy that provides Management Consulting, Implementation and Managed Services to business leaders and entrepreneurs seeking to improve or expand operations. We are the trusted advisor to those seeking forward-thinking operational and strategic solutions to help them plan for and navigate through the challenges of business growth.
If you are ready to discuss how Aepiphanni can help you with business strategy, overcoming challenges to growth or any number of business solutions for your business, whether a small, growing or established company, contact us directly or submit a request for a complimentary Coffee & a Consult to learn how we can help you CREATE | DESIGN | BUILD an Extraordinary company.
Kris Cavanaugh Castro is the People Development Coach at Aepiphanni, the trusted advisor for business leaders who are seeking forward-thinking solutions to help them plan for and navigate through the challenges of business growth. Kris has over 25 years of coaching, training and mentoring leaders to greater success; and she periodically writes about leadership development and facilitates change management conversations.