A gentleman came to my home a few weeks ago to do some repairs. The repairs should have been very simple, and, of course, assumed only the best. �Inspect what you expect!� a little voice said to me. �Inspect what you expect!� was repeated.
Well, what started out to be a very simple job turned into something that took much longer than anticipated, which wasn�t too bad. However, when I looked at the quality of what I received, I don�t think I could have been more disappointed. I thought to myself that the type of work I received typifies what is in the marketplace, today.
On the other hand, I called AT&T; for service on my internet services. Having had to put up with them for the past few years, I�d been privy to their �customer service� practices. I would call them whenever I was feeling like I wanted to be treated badly for a while, or to demonstrate to clients how not to do business.