Accountability

Outsourcing–Maintaining | Extraordinary Business

How to maintain highly profitable relationships with your outsourcing partners

Buyer's RemorseAnyone who has purchased anything in the past probably has experienced buyer’s remorse – the sense of regret after making a purchase.  When working with your outsourcing partner, that is the last thing you want.  Therefore, you must set and manage expectations, and like you would with your employees, review their work, praise them for their accomplishments or take the appropriate action for not meeting your expectations.

Keep in mind – your outsourced partners are to bring their expertise to your business to enable your businesses to achieve some success or factors of success that you could not achieve otherwise.  Therefore, it is your responsibility to ensure that they live up to it.  Here are five ways to ensure you are managing your partners appropriately.

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Bad Mojo | Extraordinary Business

I have had a hosting provider for a number of years (Aplus.net, now a Deluxe Company) who had been highly recommended as one of the best website hosting providers according to C|Net.com.  While the service initially was fine, over time the company was purchased and repurchased, servers were upgraded and I, of course, upgraded my website several times.  After several years, I began to notice changes – the website wasn’t as stable as it once had been, emails were not being handled correctly and technical support was slower and less capable.  Remarkably, their 99% uptime guarantee is gone from their website as well.  I began to have one of those “bad mojo” feelings about this relationship.  Incidentally, if you are reading this post on the home page of the company website, instead of the site, it has everything to do with the site not being properly set up.

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