cost reduction

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Bad Customer Sucker Punch | Extraordinary Business

What to do about your company’s annoying, expensive, self-serving, obnoxious, never pleased, resource consuming customers (not the good ones!)

difficult-customer…so you are zipping along in your car for a vacation…freshly cleaned car, top down, radio playing your favorite tunes, sun shining, headed to your favorite place to do whatever it is you do to unwind. Money, speed, time – mean nothing at this point…just living the dream.

Suddenly, the person next to you decides they want the top up and to change the station. Sure…you don’t want to be inflexible, so you might give in and put the top up. heck – you are still headed where you want to go. But they insist on changing the music, too.

Okay – now they are messing with some core beliefs. But you can live with it…you think.

Then they want to stop and get something to eat and use the bathroom. After holding up your trip for 30 minutes, they decide they want to eat in your freshly cleaned car!!I You know that they are going to create and leave a mess…

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Bad Customer Sucker Punch

What to do about your company’s annoying, expensive, self-serving, obnoxious, never pleased, resource consuming customers (not the good ones!)

…so you are zipping along in your car for a vacation…freshly cleaned car, top down, radio playing your favorite tunes, sun shining, headed to your favorite place to do whatever it is you do to unwind. Money, speed, time – mean nothing at this point…just living the dream.

Suddenly, the person next to you decides they want the top up and to change the station. Sure…you don’t want to be inflexible, so you might give in and put the top up. heck – you are still headed where you want to go. But they insist on changing the music, too.

Okay – now they are messing with some core beliefs. But you can live with it…you think.

Then they want to stop and get something to eat and use the bathroom. After holding up your trip for 30 minutes, they decide they want to eat in your freshly cleaned car!!I You know that they are going to create and leave a mess…

 [···]

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Planning for Implosion? | Extraordinary Business

Keeping your company viable by taking a multi-dimensional approach to growing it.

implosionWhere do you start when your company is planning for growth? Do you look for sales people? Do you start a massive marketing campaign? Do you start a hiring frenzy to get people on board as quickly as possible? Do you plan a huge product launch?

Growth at your company can be as disruptive as a changing technology that renders your products nearly obsolete; while it seems as though growth is a good thing, unplanned and unmanaged, it could be the death knoll before your company’s implosion.

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Planning for Implosion? | Extraordinary Business

Keeping your company viable by taking a multi-dimensional approach to growing it.

implosionWhere do you start when your company is planning for growth? Do you look for sales people? Do you start a massive marketing campaign? Do you start a hiring frenzy to get people on board as quickly as possible? Do you plan a huge product launch?

Growth at your company can be as disruptive as a changing technology that renders your products nearly obsolete; while it seems as though growth is a good thing, unplanned and unmanaged, it could be the death knoll before your company’s implosion.

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Seven Steps to Getting it Done and Again | Extraordinary Business

imageBusiness management is the act of making sure that things get done – repeatedly and profitably.  Many times, business leaders find themselves in a position where they have developed a team that seems to click well in a certain area of operations, only to have someone leave.  Upon hiring someone new, that person will typically receive some sort of on-the-job training and is, trained by the other members of the team.  Unfortunately, like the game “whispering down the lane” as the information is translated from one person to the next, some of it is lost, misinterpreted or just plain wrong.

Ultimately, this costs the company time, money and productivity.  The solution is as simple as writing down how things are done.

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