customer service

Ace Your Customer Value Chain | Extraordinary Business

Ace Your Customer Value Chain. Sell Value, Not Just Products and Services

The best companies sell value, not just products and services. This is regardless of industry, market, size and demographics. According to Herb Engert who leads the Americas Strategic Growth Markets for the EY organization, understanding your company’s position in the customer value chain creates the foundation for future growth. As your company continues to grow, you should continue to make customer value chain a priority. Let’s take a closer look at some things you should do to make that happen.

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5 Ways Your Company Can Use Technology to Improve Customer Service | Extraordinary Business

customer service
Customers expect more from companies today than they ever did before. But the best in business don’t make the mistake of considering these rising customer demands as a “problem.”  Rather, they take them as signals to adapt the way they conduct their business, which includes evolving their treatment of customers. Let’s look at five ways your company can use technology to improve customer service.
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4 Customer Service Insights Every Successful Company Leader Must Develop | Extraordinary Business

Rock stars and movie stars are nothing without their fans. The same relationship exists between companies and their customers. While this may seem elementary, there are still scores of companies who get it wrong. According to a survey by American Express, 78% of consumers didn’t complete an intended purchase because of poor service experience. So, what differentiates the best in customer service from the rest? Let’s take a look at four customer service insights that every successful company leader must develop.
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Best Practices of The Best Service Leaders | Extraordinary Business

service leader
It’s hard for any customer to forget a really good or really bad customer experience. For instance, how can you forget that hotel manager who went above and beyond the call of duty to accommodate your last-minute travel plan changes? Or, on the other hand, who can shake off the memory (despite wanting to) of that brooding server at an expensive restaurant who clearly didn’t want to wait on you?
Great service is crucial, but as the best in business realize, it’s a lot more than telling your customer-facing staff to don a smile. In this article, we’ll look into the best practices of the best service leaders – revealing what it is the best companies do in the service industry to maintain a competitive edge.
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Best Lessons from the Worst Customer Service | Extraordinary Business

How your company can learn to improve from observing companies with poor customer service

Upset sad, skeptical, unhappy, serious woman talking on phonePoor service. High prices. Injustice at best. Seems like these are the hallmarks of some service providers that dominate the landscape. The airline industry. Cable companies. Mobile phone companies. Take a look at Business Insider’s list of companies with the worst customer service. Any of you agree/disagree with me? As a business owner, you cannot help but look at them and know that if you ran your company’s customer service in the way that these companies are run, you would quickly be out of business.
If you think in terms of the Big Picture, you are probably wondering where the competition is that would gobble up market share from these behemoths, providing the level of customer care, support and offerings that you feel that you deserve.
Where is the breakdown? I don’t know. Collusion, perhaps? Stockholder pressure? Incredibly thin margins due to prior decisions such as high pay, great benefits, etc. for staff? Perhaps managing lawsuits and bribing the government, I mean lobbying?
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Best Lessons from the Worst Customer Service | Extraordinary Business

How your company can learn to improve from observing companies with poor customer service

Upset sad, skeptical, unhappy, serious woman talking on phonePoor service. High prices. Injustice at best. Seems like these are the hallmarks of some service providers that dominate the landscape. The airline industry. Cable companies. Mobile phone companies. Take a look at Business Insider’s list of companies with the worst customer service. Any of you agree/disagree with me? As a business owner, you cannot help but look at them and know that if you ran your company’s customer service in the way that these companies are run, you would quickly be out of business.

If you think in terms of the Big Picture, you are probably wondering where the competition is that would gobble up market share from these behemoths, providing the level of customer care, support and offerings that you feel that you deserve.

Where is the breakdown? I don’t know. Collusion, perhaps? Stockholder pressure? Incredibly thin margins due to prior decisions such as high pay, great benefits, etc. for staff? Perhaps managing lawsuits and bribing the government, I mean lobbying?

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With Which you Have Naught | Extraordinary Business

Defining and employing the right tactics to reach your audienceStress. Woman stressed

Have you ever noticed that the way you speak to your parent probably isn’t the way you would speak to your kids or friends? No brainer, right? Mom might be more of a Facebook or text messaging person, where you might use SnapChat or something to that effect with your friends.
So what about your markets? What will offend them? What will get their attention? What will cause them to act?
Just like with your personal relationships, there is no single way to communicate with everyone in every circle. Truth is, there is no communication pattern that you can use even with a seemingly single group of people. As you know, there are many things that will impact the way that information is received – stressors and situations can be game changers.
So wherein is your responsibility?
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