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Operations and IT–Enabler or Obstacle? | Extraordinary Business

How IT can benefit or harm business operations.

imageQuestion for you: would you enter an automobile race where everyone is driving Corvettes and Mustangs and Chargers and you are driving a Pinto?

If you are an athlete, would you wear smooth bottom shoes or high heeled shoes when everyone else is wearing cleats?

If you golf, would you use a putter where everyone else is using a driver?

While none of these tools would make you less of a driver, less of an athlete or less of a golfer, having the right equipment enables you to compete better – if you use it properly! For example, the best cleats in the world will probably be no good if you don’t lace, tie or strap them properly.

Your company’s Information Technology is no different. Your IT is an enabler – it allows you to do more with less, but the wrong technology or improperly or underutilized technology can do more harm than good.  For example: A company had a new installation of a CRM system – a software solution designed to help businesses track relationships with clients, customers and the marketplace.

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Operations and IT–Enabler or Obstacle? | Extraordinary Business

How IT can benefit or harm business operations.

imageQuestion for you: would you enter an automobile race where everyone is driving Corvettes and Mustangs and Chargers and you are driving a Pinto?

If you are an athlete, would you wear smooth bottom shoes or high heeled shoes when everyone else is wearing cleats?

If you golf, would you use a putter where everyone else is using a driver?

While none of these tools would make you less of a driver, less of an athlete or less of a golfer, having the right equipment enables you to compete better – if you use it properly! For example, the best cleats in the world will probably be no good if you don’t lace, tie or strap them properly.

Your company’s Information Technology is no different. Your IT is an enabler – it allows you to do more with less, but the wrong technology or improperly or underutilized technology can do more harm than good.  For example: A company had a new installation of a CRM system – a software solution designed to help businesses track relationships with clients, customers and the marketplace.

 [···]

Read More

Upgrades! If You Buy it…Will They Use it? | Extraordinary Business

Challenges with getting your team to adopt your new software solutions

Change Management in ITAfter investing the lion’s share of cash and time to source, customize and implement the latest, greatest be-all-to-end-all solution for your company, you find that your people still aren’t using it, or at least, aren’t using it to a level where you can see a return on your investment.  You don’t get it.  You stand there, scratching your head, not knowing whether to scream, have one-on-one counseling, provide additional training, or just let it go.
Having done a number of CRM and Business Management installations, this is a challenge that many business leaders face when doing a software implementation.  Sure – it is a good idea.  If used, the solution will probably enable you to run your business more efficiently, give you some idea of predicting leads, project expenses, managing productivity and other business critical analytics.  Unfortunately, this struggle is a typical change management issue, wherein different groups of people will approach change in different ways.
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Read More

Upgrades! If You Buy it…Will They Use it?

Challenges with getting your team to adopt your new software solutions

After investing the lion’s share of cash and time to source, customize and implement the latest, greatest be-all-to-end-all solution for your company, you find that your people still aren’t using it, or at least, aren’t using it to a level where you can see a return on your investment.  You don’t get it.  You stand there, scratching your head, not knowing whether to scream, have one-on-one counseling, provide additional training, or just let it go.

Having done a number of CRM and Business Management installations, this is a challenge that many business leaders face when doing a software implementation.  Sure – it is a good idea.  If used, the solution will probably enable you to run your business more efficiently, give you some idea of predicting leads, project expenses, managing productivity and other business critical analytics.  Unfortunately, this struggle is a typical change management issue, wherein different groups of people will approach change in different ways.

 [···]

Read More