4 Customer Service Insights Every Successful Company Leader Must Develop
Rock stars and movie stars are nothing without their fans. The same relationship exists between companies and their customers. While this may seem elementary, there
Rock stars and movie stars are nothing without their fans. The same relationship exists between companies and their customers. While this may seem elementary, there
As an entrepreneur, you’ve probably had a good idea or two. Or, perhaps, you have new ideas just about every day. How many of those
Best Practices of The Best Service Leaders It’s hard for any customer to forget a really good or really bad customer experience. For instance, how
Continuous innovation and staying fresh in approach to work is a great way of thinking…sounds like an entrepreneur. Someone who has grown their business and
According to Talech’s Retail Technology Report, 87 percent of consumers said they enjoy participating in customer loyalty programs, but only 11 percent of current non-participating
Where do you see your company in the next ten years? At the same place? Larger? Perhaps in more markets? If you are like most
As a business leader of a large company, there’s no shortage of responsibilities on your shoulders. This is the way you prefer it — you
Innovation generally means creating more effective processes and products. For a business, it can mean the implementation of new ideas, creating dynamic products and improving
Small and medium-sized businesses are often tempted into thinking that they don’t need to market their products or services. This complacency usually arises when the
According to an article in the Harvard Business Review, truly great companies don’t scramble to adapt to the future but instead adapt and work to
Recommended Reading: How Small Business Owners Are Leading the Country in Innovation If you have been in business for a while, you and your staff
Every business needs to establish a strong emotional link with its customers. The best way to do this is to create a business brand that
Question 4: What are the new market’s buying habits and how can these be exploited? Knowing the buying habits of a market is critical for
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