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Rick Meekins

Rick Meekins is the Managing Partner at Aepiphanni, a Business Consultancy, an Atlanta, GA based small business consultancy that provides Management Consulting, Implementation and Managed Services to business leaders and entrepreneurs seeking to improve or expand operations.

Leveraging IT to manage your business and your customers’ experiences.

IT Software Service MessBusiness owners spend lots of time trying to figure out how to make everything talk to each other, or copying and pasting information from one system to the other. More often than not, it results in one by IT mess.  In order to manage this mess, I have seen with many small businesses is “daisy-chaining” software solutions together.  The list of solutions might include:

With that many solutions, several problems immediately present themselves:

Essentially, this is crazy.  Your time is far too important to spend so much time trying to figure out how everything works, cross-referencing information, copying and pasting information from one software to another and plain old missing out on opportunities!  More likely than not, many business owners are probably taking advantage of only a small portion of what any of the tools they are using can do.  That’s not smart money.

The way you work around this is to map out what needs to happen within the company, starting with making your target market aware of what you are doing, through customer engagement (working with your customer) and maintaining the relationships with your clients.  The tools listed above will address them.  However, efficiency requires that you find a way to make them all work together, or dump them for a single solution that can specifically address your company’s needs without the challenges that multiple solutions often present.  Finally, you

With your map in place, look for solutions that are highly customizable and embody many of the needs you have for working with your customers.  You will find that there are a number of solutions in the marketplace including:

Work, Etc.| Online Business Management SoftwareWhile the all-in-one solutions on the marketplace aren’t always the easiest to find and gauge, I highly recommend Work, Etc..  We have worked with this firm for the past two years and have the company blossom.  They listen, are responsive, provide great, individualized support and continue to grow to meet the needs of their client base.  The solution is highly customizable, and combines email marketing, customer relationship management, project management, sales management, reporting, email archiving and billing under one low-cost license.  The software is scalable, as the needs of the business change, and it doesn’t require a rocket scientist to run.

I am sure there are other solutions on the marketplace that do an extraordinary job, as well, so please don’t get stuck with one solution.  As a business leader, you have to make an investment that you can live with in order to make and keep your company profitable and thriving.  Remember – if you make your standard to pursue extraordinary, the fruits of your labor will pay off.

Aepiphanni Business Consulting: The Business Strategy People is an Atlanta, Georgia based Operations Management and Business Strategy Consulting Firm dedicated to serving the needs of small to medium sized business leaders. We help business leaders DESIGN| CREATE | BUILD extraordinary businesses.  We support our clients with financial management, product and service production and delivery, outsourced services management, sales & marke ting and business growth.  We provide them with a number of flexible solutions to help them reach their goals.

Join us for a 30-minute complimentary Coffee & a Consult, to learn more about Aepiphanni and how we might help you move your company from existing to extraordinary.

 

Technorati Tags: Business Management Software,Work Etc,Project Management,Customer Relationship Management,CRM,small business,leadership,sales management,reporting,email archiving,task management,collaboration,SAAS,Cloud Service
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