A Case for Small Business Outsourced Operations Management

How Jan is now doing more work with less effort.

A Case for Small Business Outsourced Operations Management

How Jan is now doing more work with less effort.

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Project Overview:

Jan has a small business that she has operated for a number of years. Like many entrepreneurs, she works from home, has a partner and some strategic alliances to provide services to her clients. Her primary marketing vehicle is the internet, through her website, social media and search engine marketing. Her company has grown to the point where it is getting regular revenue, but most of her clients are people that she knows, or friend of friends and families. While she is pleased with the work that she does, she finds running the day-to-day operations in the company to be overwhelming. When she started out, she spent a fair amount of time putting her products and services together, networking with people, building relationships and trying to find customers. She kept records of her sales in QuickBooks, but certainly didn’t feel confident in using it. When she sent the file to her bookkeeper, quarterly, to prepare for taxes, he made some minor adjustments and filed the taxes. He could never really answer the questions Jan had about how to grow the company or what decisions she should make.

Challenge

Create

Jan was becoming dissatisfied with her company. It seems like the company has a lot of opportunity to grow. However, there are some things that she has done, but she feels like she could do them better. Most importantly, she has lost sight of the goals that she originally had for the company and doesn’t know how to get back on track. She was tired of working day in and day out, typically 10 to 15 hours per day, five or six days per week. She was missing out on vacations, weekends and even some of the hobbies she had over the years. She simply did not have the quality of life she was looking for when she started the business.
Jan decided that she wasn’t going to simply sit in her situation, and decided to be proactive. She went to some classes, read some books, joined a professional group and even hired a coach. While all of these were valuable, she found that she still needed someone who would hit the ground running with her to actually do some of the work while advising her on what she should do and providing a second perspective on the decisions she had to make day in and day out in her business. She needed a partner

Design

Build

Jan decided that she wasn’t going to simply sit in her situation, and decided to be proactive. She went to some classes, read some books, joined a professional group and even hired a coach. While all of these were valuable, she found that she still needed someone who would hit the ground running with her to actually do some of the work while advising her on what she should do and providing a second perspective on the decisions she had to make day in and day out in her business. She needed a partner