4 Customer Service Insights Every Successful Company Leader Must Develop
Rock stars and movie stars are nothing without their fans. The same relationship exists between companies and their customers. While this may seem elementary, there
AEP IMPULSE is the Strategic Business Blog: a resource for business owners that includes content that has been developed since 2007, covering a variety of topics including business operations, business management, leadership, human resources and contractors, business development, sales, marketing, finance, products and a variety of other topics, written by authors from around the world. The purpose of this archive is to provide business leaders and entrepreneurs with a wealth of tools that they can use to build companies that stand out in the marketplace, are sustainable and successful.
Rock stars and movie stars are nothing without their fans. The same relationship exists between companies and their customers. While this may seem elementary, there
As an entrepreneur, you’ve probably had a good idea or two. Or, perhaps, you have new ideas just about every day. How many of those
Best Practices of The Best Service Leaders It’s hard for any customer to forget a really good or really bad customer experience. For instance, how
If you had to individually rate the performance of your staff on the following 1 – 5 scale, where would they fall? 1 = Extremely
You are a business owner – an entrepreneur. Your company has been around for a number of years, has had decent, steady clients and the
Continuous innovation and staying fresh in approach to work is a great way of thinking…sounds like an entrepreneur. Someone who has grown their business and
According to Talech’s Retail Technology Report, 87 percent of consumers said they enjoy participating in customer loyalty programs, but only 11 percent of current non-participating
So…we all know of that guy or that woman who is really good at what he does, who is IMPOSSIBLE to work with. He or
Where do you see your company in the next ten years? At the same place? Larger? Perhaps in more markets? If you are like most
Running a company can be very personal. Often the business you start and run is an extension of yourself, to the degree that the business
As a business leader of a large company, there’s no shortage of responsibilities on your shoulders. This is the way you prefer it — you
Innovation generally means creating more effective processes and products. For a business, it can mean the implementation of new ideas, creating dynamic products and improving
Question 8: Which customer organizations should we target first? We started the market assessment series to take a deeper look into the best ways to
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